{"id":2706,"date":"2025-08-29T15:01:40","date_gmt":"2025-08-29T15:01:40","guid":{"rendered":"https:\/\/gooart.space\/?page_id=2706"},"modified":"2026-09-03T23:30:09","modified_gmt":"2026-09-03T15:30:09","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/gooart.space\/en\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<div class=\"gs-page-content\" style=\"max-width:800px;margin:0 auto 48px;width:100%;\">\n\n\n<div class=\"gs-section-container gs-policy-container\">\n    <div class=\"gs-policy-header\">\n        <p class=\"gs-label\">Effective Date: April 19, 2025<\/p>\n        <h1 class=\"gs-main-title\">Refund and Returns Policy<\/h1>\n    <\/div>\n\n    <p class=\"gs-description\">Thank you for shopping at Gooart Space. We take pride in delivering quality products and services. Please review our refund and return policy carefully.<\/p>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-magic-wand\"><\/i> 1. Made-to-Order Policy<\/h2>\n        <div class=\"gs-policy-box\">\n            <p class=\"gs-description\">Many of our products are custom-made or printed on demand. Because of this:<\/p>\n            <ul class=\"gs-policy-list\">\n                <li>We <strong>do not accept returns or exchanges<\/strong> for reasons such as change of mind, wrong size selection, or personal preferences.<\/li>\n                <li>Please double-check your order details before confirming your purchase.<\/li>\n            <\/ul>\n        <\/div>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-warning-circle\"><\/i> 2. Defective or Incorrect Items<\/h2>\n        <p class=\"gs-description\">If you receive a defective, damaged, or incorrect item, we are happy to assist. Please get in touch with us within <strong>30 days<\/strong> of receiving your order.<\/p>\n        <p class=\"gs-description\">To process your claim, please provide:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Your order number<\/li>\n            <li>A clear photo showing the defect or incorrect item<\/li>\n            <li>A description of the issue<\/li>\n        <\/ul>\n        <p class=\"gs-description\">We will review your request and offer the following options, depending on the situation:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Resend a replacement item at no extra cost<\/li>\n            <li>Issue a full or partial refund<\/li>\n        <\/ul>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-prohibit\"><\/i> 3. Non-Returnable Items<\/h2>\n        <p class=\"gs-description\">The following items are non-returnable:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Customized or personalized products<\/li>\n            <li>Discounted or clearance items<\/li>\n            <li>Items returned without contacting our support team first<\/li>\n        <\/ul>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-hand-coins\"><\/i> 4. Refunds<\/h2>\n        <p class=\"gs-description\">If a refund is approved:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Refunds will be credited back to your original payment method.<\/li>\n            <li>Depending on your bank or card provider, it may take 5\u201310 business days for the refund to appear.<\/li>\n        <\/ul>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-arrows-clockwise\"><\/i> 5. Exchanges<\/h2>\n        <p class=\"gs-description\">We do not offer direct exchanges. If you wish to replace an item, please follow the refund procedure first, then place a new order separately.<\/p>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-truck\"><\/i> 6. Shipping Costs<\/h2>\n        <p class=\"gs-description\">Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item). In other cases, customers are responsible for return shipping costs.<\/p>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-chat-centered-dots\"><\/i> 7. How to Contact Us<\/h2>\n        <div class=\"gs-contact-card\">\n            <p>For refund or return inquiries, please contact:<\/p>\n            <p><strong>Gooart Space<\/strong><br>\n            <i class=\"ph-light ph-at\"><\/i> Email: <strong>service@gooart.space<\/strong><br>\n            <i class=\"ph-light ph-whatsapp-logo\"><\/i> Phone: <strong>+60 18-203 1776<\/strong><\/p>\n            <p class=\"gs-alt-titles\">Please allow up to 2 business days for us to respond.<\/p>\n        <\/div>\n    <\/section>\n\n    <section class=\"gs-policy-section\" style=\"margin-top: 40px; border-top: 2px dashed #eaeaea; padding-top: 30px;\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-question\"><\/i> 8. Frequently Asked Questions (FAQ) about Refunds<\/h2>\n        <p class=\"gs-description\" style=\"margin-bottom: 24px;\">To provide maximum clarity, we have compiled the most common questions regarding our refund and returns process:<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-refund-1\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What happens if my package is lost during transit?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>If your tracking status shows that the package has been lost in transit by the courier service, please contact us immediately. We will initiate a formal investigation with the logistics provider. If the package is officially declared lost, we will offer you the choice of a full refund or a free replacement sent via expedited shipping.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-refund-2\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Can I cancel my order before it ships?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Order cancellations are only permitted within 24 hours of purchase, provided the item has not yet entered the production or fulfillment phase. Since many of our items are custom-made or printed on demand, once production begins, we can no longer cancel or refund the order. Please reach out to our support team as quickly as possible if you made a mistake during checkout.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-refund-3\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How do you handle chargebacks and payment disputes?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>We strongly encourage all customers to reach out to our service team to resolve any issues amicably before initiating a chargeback through their credit card provider or PayPal. Unjustified chargebacks may result in a permanent ban from our ecosystem and future purchases. We are committed to ensuring fair resolutions for all legitimate claims.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-refund-4\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Are class subscriptions or digital services refundable?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>No. All 200+ FCS training class subscriptions, digital seminars, and coaching services are strictly non-refundable once the service period has commenced or the digital content has been accessed. For class cancellations due to medical emergencies, we may offer a temporary pause on your subscription at the sole discretion of the management.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n    <\/section>\n<\/div>\n\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: April 19, 2025 Refund and Returns Policy Thank you for shopping at Gooart Space. We take pride in delivering quality products and services. Please review our refund and return policy carefully. 1. Made-to-Order Policy Many of our products are custom-made or printed on demand. Because of this: We do not accept returns or &#8230; <a title=\"Refund and Returns Policy\" class=\"read-more\" href=\"https:\/\/gooart.space\/en\/refund-returns\/\" aria-label=\"Read more about Refund and Returns Policy\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":12400,"parent":0,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2706","page","type-page","status-publish","has-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/gooart.space\/en\/wp-json\/wp\/v2\/pages\/2706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gooart.space\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gooart.space\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gooart.space\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gooart.space\/en\/wp-json\/wp\/v2\/comments?post=2706"}],"version-history":[{"count":5,"href":"https:\/\/gooart.space\/en\/wp-json\/wp\/v2\/pages\/2706\/revisions"}],"predecessor-version":[{"id":12665,"href":"https:\/\/gooart.space\/en\/wp-json\/wp\/v2\/pages\/2706\/revisions\/12665"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gooart.space\/en\/wp-json\/wp\/v2\/media\/12400"}],"wp:attachment":[{"href":"https:\/\/gooart.space\/en\/wp-json\/wp\/v2\/media?parent=2706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}