{"id":2706,"date":"2025-08-29T15:01:40","date_gmt":"2025-08-29T15:01:40","guid":{"rendered":"https:\/\/gooart.space\/?page_id=2706"},"modified":"2026-02-16T22:16:17","modified_gmt":"2026-02-16T14:16:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gooart.space\/ms\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"gs-section-container gs-policy-container\">\n    <div class=\"gs-policy-header\">\n        <p class=\"gs-label\">Effective Date: April 19, 2025<\/p>\n        <h1 class=\"gs-main-title\">Refund and Returns Policy<\/h1>\n    <\/div>\n\n    <p class=\"gs-description\">Thank you for shopping at Gooart Space. We take pride in delivering quality products and services. Please review our refund and return policy carefully.<\/p>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-magic-wand\"><\/i> 1. Made-to-Order Policy<\/h2>\n        <div class=\"gs-policy-box\">\n            <p class=\"gs-description\">Many of our products are custom-made or printed on demand. Because of this:<\/p>\n            <ul class=\"gs-policy-list\">\n                <li>We <strong>do not accept returns or exchanges<\/strong> for reasons such as change of mind, wrong size selection, or personal preferences.<\/li>\n                <li>Please double-check your order details before confirming your purchase.<\/li>\n            <\/ul>\n        <\/div>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-warning-circle\"><\/i> 2. Defective or Incorrect Items<\/h2>\n        <p class=\"gs-description\">If you receive a defective, damaged, or incorrect item, we are happy to assist. Please get in touch with us within <strong>30 days<\/strong> of receiving your order.<\/p>\n        <p class=\"gs-description\">To process your claim, please provide:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Your order number<\/li>\n            <li>A clear photo showing the defect or incorrect item<\/li>\n            <li>A description of the issue<\/li>\n        <\/ul>\n        <p class=\"gs-description\">We will review your request and offer the following options, depending on the situation:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Resend a replacement item at no extra cost<\/li>\n            <li>Issue a full or partial refund<\/li>\n        <\/ul>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-prohibit\"><\/i> 3. Non-Returnable Items<\/h2>\n        <p class=\"gs-description\">The following items are non-returnable:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Customized or personalized products<\/li>\n            <li>Discounted or clearance items<\/li>\n            <li>Items returned without contacting our support team first<\/li>\n        <\/ul>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-hand-coins\"><\/i> 4. Refunds<\/h2>\n        <p class=\"gs-description\">If a refund is approved:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Refunds will be credited back to your original payment method.<\/li>\n            <li>Depending on your bank or card provider, it may take 5\u201310 business days for the refund to appear.<\/li>\n        <\/ul>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-arrows-clockwise\"><\/i> 5. Exchanges<\/h2>\n        <p class=\"gs-description\">We do not offer direct exchanges. If you wish to replace an item, please follow the refund procedure first, then place a new order separately.<\/p>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-truck\"><\/i> 6. Shipping Costs<\/h2>\n        <p class=\"gs-description\">Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item). In other cases, customers are responsible for return shipping costs.<\/p>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-chat-centered-dots\"><\/i> 7. How to Contact Us<\/h2>\n        <div class=\"gs-contact-card\">\n            <p>For refund or return inquiries, please contact:<\/p>\n            <p><strong>Gooart Space<\/strong><br>\n            <i class=\"ph-light ph-at\"><\/i> Email: <strong>service@gooart.space<\/strong><br>\n            <i class=\"ph-light ph-whatsapp-logo\"><\/i> Phone: <strong>+60 18-203 1776<\/strong><\/p>\n            <p class=\"gs-alt-titles\">Please allow up to 2 business days for us to respond.<\/p>\n        <\/div>\n    <\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Effective Date: April 19, 2025 Refund and Returns Policy Thank you for shopping at Gooart Space. We take pride in delivering quality products and services. Please review our refund and return policy carefully. 1. Made-to-Order Policy Many of our products are custom-made or printed on demand. Because of this: We do not accept returns or &#8230; <a title=\"Refund and Returns Policy\" class=\"read-more\" href=\"https:\/\/gooart.space\/ms\/refund_returns\/\" aria-label=\"Read more about Refund and Returns Policy\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2706","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/pages\/2706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/comments?post=2706"}],"version-history":[{"count":3,"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/pages\/2706\/revisions"}],"predecessor-version":[{"id":5948,"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/pages\/2706\/revisions\/5948"}],"wp:attachment":[{"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/media?parent=2706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}