{"id":2706,"date":"2025-08-29T15:01:40","date_gmt":"2025-08-29T15:01:40","guid":{"rendered":"https:\/\/gooart.space\/?page_id=2706"},"modified":"2026-09-03T23:30:09","modified_gmt":"2026-09-03T15:30:09","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/gooart.space\/ms\/refund-returns\/","title":{"rendered":"Dasar Pemulangan Wang dan Pengembalian"},"content":{"rendered":"<div class=\"gs-page-content\" style=\"max-width:800px;margin:0 auto 48px;width:100%;\">\n\n\n<div class=\"gs-section-container gs-policy-container\">\n    <div class=\"gs-policy-header\">\n        <p class=\"gs-label\">Tarikh Berkuatkuasa: 19 April 2025<\/p>\n        <h1 class=\"gs-main-title\">Dasar Pemulangan Wang dan Pengembalian<\/h1>\n    <\/div>\n\n    <p class=\"gs-description\">Terima kasih kerana membeli-belah di Gooart Space. Kami berbangga menyediakan produk dan perkhidmatan berkualiti. Sila semak polisi pemulangan dan bayaran balik kami dengan teliti.<\/p>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-magic-wand\"><\/i> 1. Dasar Dipesan Mengikut Pesanan<\/h2>\n        <div class=\"gs-policy-box\">\n            <p class=\"gs-description\">Banyak produk kami dihasilkan secara khusus atau dicetak atas permintaan. Oleh sebab itu:<\/p>\n            <ul class=\"gs-policy-list\">\n                <li>Kami <strong>Tidak menerima pemulangan atau pertukaran<\/strong> kerana sebab seperti berubah fikiran, pemilihan saiz yang salah, atau keutamaan peribadi.<\/li>\n                <li>Sila semak semula butiran pesanan anda sebelum mengesahkan pembelian anda.<\/li>\n            <\/ul>\n        <\/div>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-warning-circle\"><\/i> 2. Barangan rosak atau salah<\/h2>\n        <p class=\"gs-description\">Jika anda menerima barangan yang rosak, cacat, atau salah, kami sedia membantu. Sila hubungi kami dalam masa <strong>30 hari<\/strong> menerima pesanan anda.<\/p>\n        <p class=\"gs-description\">Untuk memproses tuntutan anda, sila sediakan:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Nombor pesanan anda<\/li>\n            <li>Foto yang jelas menunjukkan kecacatan atau item yang salah.<\/li>\n            <li>Deskripsi isu<\/li>\n        <\/ul>\n        <p class=\"gs-description\">Kami akan menyemak permintaan anda dan menawarkan pilihan berikut, bergantung kepada keadaan:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Menghantar semula barangan gantian tanpa kos tambahan<\/li>\n            <li>Jelaskan bayaran balik sepenuhnya atau sebahagiannya.<\/li>\n        <\/ul>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-prohibit\"><\/i> 3. Barangan yang tidak boleh dikembalikan<\/h2>\n        <p class=\"gs-description\">Barang-barang berikut tidak boleh dikembalikan:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Produk yang disesuaikan atau diperibadikan<\/li>\n            <li>Barangan diskaun atau barangan pelupusan stok<\/li>\n            <li>Barang-barang yang dikembalikan tanpa menghubungi pasukan sokongan kami terlebih dahulu<\/li>\n        <\/ul>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-hand-coins\"><\/i> 4. Pampulangan<\/h2>\n        <p class=\"gs-description\">Jika bayaran balik diluluskan:<\/p>\n        <ul class=\"gs-policy-list\">\n            <li>Pulang wang akan dikreditkan semula ke kaedah pembayaran asal anda.<\/li>\n            <li>Bergantung pada bank atau penyedia kad anda, mungkin mengambil masa 5\u201310 hari bekerja untuk bayaran balik muncul.<\/li>\n        <\/ul>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-arrows-clockwise\"><\/i> 5. Pertukaran<\/h2>\n        <p class=\"gs-description\">Kami tidak menawarkan pertukaran terus. Jika anda ingin menukar barangan, sila ikuti prosedur pemulangan terlebih dahulu, kemudian buat pesanan baru secara berasingan.<\/p>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-truck\"><\/i> 6. Kos Penghantaran<\/h2>\n        <p class=\"gs-description\">Caj penghantaran tidak boleh dikembalikan melainkan pemulangan adalah disebabkan oleh kesilapan kami (contohnya, barangan yang salah atau cacat). Dalam kes lain, pelanggan bertanggungjawab atas kos penghantaran pulang.<\/p>\n    <\/section>\n\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-chat-centered-dots\"><\/i> 7. Cara Menghubungi Kami<\/h2>\n        <div class=\"gs-contact-card\">\n            <p>Untuk pertanyaan pemulangan wang atau pemulangan, sila hubungi:<\/p>\n            <p><strong>Ruang Gooart<\/strong><br>\n            <i class=\"ph-light ph-at\"><\/i> E-mel: <strong>service@gooart.space<\/strong><br>\n            <i class=\"ph-light ph-whatsapp-logo\"><\/i> Telefon: <strong>+60 18-203 1776<\/strong><\/p>\n            <p class=\"gs-alt-titles\">Sila benarkan sehingga 2 hari bekerja untuk kami memberi maklum balas.<\/p>\n        <\/div>\n    <\/section>\n\n    <section class=\"gs-policy-section\" style=\"margin-top: 40px; border-top: 2px dashed #eaeaea; padding-top: 30px;\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-question\"><\/i> 8. Frequently Asked Questions (FAQ) about Refunds<\/h2>\n        <p class=\"gs-description\" style=\"margin-bottom: 24px;\">To provide maximum clarity, we have compiled the most common questions regarding our refund and returns process:<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-refund-1\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">What happens if my package is lost during transit?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>If your tracking status shows that the package has been lost in transit by the courier service, please contact us immediately. We will initiate a formal investigation with the logistics provider. If the package is officially declared lost, we will offer you the choice of a full refund or a free replacement sent via expedited shipping.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-refund-2\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">Can I cancel my order before it ships?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>Order cancellations are only permitted within 24 hours of purchase, provided the item has not yet entered the production or fulfillment phase. Since many of our items are custom-made or printed on demand, once production begins, we can no longer cancel or refund the order. Please reach out to our support team as quickly as possible if you made a mistake during checkout.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-refund-3\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">How do you handle chargebacks and payment disputes?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>We strongly encourage all customers to reach out to our service team to resolve any issues amicably before initiating a chargeback through their credit card provider or PayPal. Unjustified chargebacks may result in a permanent ban from our ecosystem and future purchases. We are committed to ensuring fair resolutions for all legitimate claims.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-refund-4\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">Are class subscriptions or digital services refundable?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>No. All 200+ FCS training class subscriptions, digital seminars, and coaching services are strictly non-refundable once the service period has commenced or the digital content has been accessed. For class cancellations due to medical emergencies, we may offer a temporary pause on your subscription at the sole discretion of the management.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n    <\/section>\n<\/div>\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Tarikh Berkuatkuasa: 19 April 2025 Dasar Pemulangan dan Pengembalian Terima kasih kerana membeli-belah di Gooart Space. Kami berbangga menyediakan produk dan perkhidmatan berkualiti. Sila semak dasar pemulangan dan bayaran balik kami dengan teliti. 1. Dasar Buatan Pesanan Banyak produk kami dihasilkan mengikut pesanan atau dicetak atas permintaan. Oleh sebab itu: Kami tidak menerima pemulangan atau \u2026 <a title=\"Dasar Pemulangan Wang dan Pengembalian\" class=\"read-more\" href=\"https:\/\/gooart.space\/ms\/refund-returns\/\" aria-label=\"Baca lebih lanjut mengenai Dasar Pengembalian Wang dan Pemulangan\">Baca lagi<\/a><\/p>","protected":false},"author":1,"featured_media":12400,"parent":0,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2706","page","type-page","status-publish","has-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/pages\/2706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/comments?post=2706"}],"version-history":[{"count":5,"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/pages\/2706\/revisions"}],"predecessor-version":[{"id":12665,"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/pages\/2706\/revisions\/12665"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/media\/12400"}],"wp:attachment":[{"href":"https:\/\/gooart.space\/ms\/wp-json\/wp\/v2\/media?parent=2706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}