{"id":2706,"date":"2025-08-29T15:01:40","date_gmt":"2025-08-29T15:01:40","guid":{"rendered":"https:\/\/gooart.space\/?page_id=2706"},"modified":"2026-10-17T23:01:36","modified_gmt":"2026-10-17T15:01:36","slug":"%e9%80%80%e6%ac%be%e4%b8%8e%e9%80%80%e8%b4%a7","status":"publish","type":"page","link":"https:\/\/gooart.space\/zh\/refund-returns\/","title":{"rendered":"\u9000\u6b3e\u548c\u9000\u8d27\u653f\u7b56"},"content":{"rendered":"<div class=\"gs-page-content\" style=\"max-width:800px;margin:0 auto 48px;width:100%;\">\n\n\n<div class=\"gs-section-container gs-policy-container\">\n    <div class=\"gs-policy-header\">\n        <p class=\"gs-label\">Effective Date: October 18, 2026<\/p>\n        <h1 class=\"gs-main-title\">Refund, Resend and Returns Policy<\/h1>\n    <\/div>\n\n    <p class=\"gs-description\">At <strong>\u8c37\u96c5\u7279\u7a7a\u95f4<\/strong>, we are committed to delivering premium fitness gear, sports nutrition accessories, and digital training tools that support your conditioning journey. Please review our comprehensive refund, resend, and return policy below regarding our order fulfillment and after-sales standards.<\/p>\n\n    <!-- 1. \u7834\u635f\u653f\u7b56 -->\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-warning-circle\"><\/i> 1. Damaged Products &amp; Replacements<\/h2>\n        <div class=\"gs-policy-box\">\n            <p class=\"gs-description\">We take strict measures to ensure products are inspected before dispatch. If your package arrives damaged during transit, we offer prompt resolutions:<\/p>\n            <ul class=\"gs-policy-list\">\n                <li><strong>Badly Damaged Items:<\/strong> If an item arrives broken, cracked, or completely unusable, we provide a <strong>full refund or a 100% free resend<\/strong>.<\/li>\n                <li><strong>Partially Damaged Items:<\/strong> For minor functional damage, we offer a partial refund or dispatch replacement parts at no extra cost.<\/li>\n                <li><strong>Outer Packaging Boxes:<\/strong> Due to long-distance international air shipping, outer cardboard packaging boxes may occasionally exhibit slight indentations, creases, or minor corner scuffs. As long as the product inside is intact and functional, damaged outer packaging boxes are not eligible for a refund.<\/li>\n            <\/ul>\n            <p class=\"gs-description\" style=\"margin-top:12px;\"><strong>Proof Required:<\/strong> Please contact our support team within <strong>7 \u5929<\/strong> of delivery with clear photos or a short video showing the damaged product, the outer packaging, and the shipping label with the barcode visible.<\/p>\n        <\/div>\n    <\/section>\n\n    <!-- 2. \u9519\u53d1\u4e0e\u6f0f\u53d1 -->\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-git-diff\"><\/i> 2. Incorrect or Missing Products<\/h2>\n        <div class=\"gs-policy-box\">\n            <p class=\"gs-description\">All orders pass through systematic barcode scanning prior to dispatch. In the rare event of an error:<\/p>\n            <ul class=\"gs-policy-list\">\n                <li><strong>Incorrect Product Sent:<\/strong> If you receive the wrong product, color, or specification, we will arrange a <strong>free replacement resend or a full refund<\/strong>.<\/li>\n                <li><strong>Missing Items or Accessories:<\/strong> If an order arrives with missing components, we will dispatch the missing pieces immediately or provide a partial refund covering the value of the missing parts.<\/li>\n                <li><strong>Proof Required:<\/strong> Clear photos of the received items alongside the shipping package, specifically showing the parcel label and the white product SKU barcode sticker.<\/li>\n            <\/ul>\n        <\/div>\n    <\/section>\n\n    <!-- 3. \u7269\u6d41\u5ef6\u8bef\u4e0e\u672a\u6536\u5230\u5305\u88f9 -->\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-truck\"><\/i> 3. Delivery Delays &amp; Lost Packages<\/h2>\n        <div class=\"gs-policy-box\">\n            <p class=\"gs-description\">Physical training accessories (such as shaker bottles) are dispatched via air express to Malaysia with tracking numbers (typical delivery timeframe: 4\u20138 business days).<\/p>\n            <ul class=\"gs-policy-list\">\n                <li><strong>Lost in Transit:<\/strong> If carrier tracking confirms that a parcel has been officially lost or tracking has ceased updating beyond 30 business days, we will offer you your choice of a <strong>full refund or a free expedited resend<\/strong>.<\/li>\n                <li><strong>Delivered Status:<\/strong> If carrier tracking confirms successful delivery to the shipping address provided at checkout, we cannot process a refund. Please verify with household members, building reception, or local courier branches.<\/li>\n                <li><strong>Incorrect Shipping Address:<\/strong> Customers are responsible for entering complete and accurate recipient details (including postal code and phone number). We cannot refund orders where delivery failed, was returned, or was discarded due to incorrect recipient addresses or refusal of delivery.<\/li>\n            <\/ul>\n        <\/div>\n    <\/section>\n\n    <!-- 4. \u8ba2\u5355\u53d6\u6d88 -->\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-x-circle\"><\/i> 4. Order Cancellation<\/h2>\n        <div class=\"gs-policy-box\">\n            <p class=\"gs-description\">We process orders rapidly through automated fulfillment systems:<\/p>\n            <ul class=\"gs-policy-list\">\n                <li><strong>Before Processing &amp; Dispatch:<\/strong> You may cancel your order for a 100% full refund before the fulfillment center has packed and dispatched your parcel. Please message us promptly on WhatsApp.<\/li>\n                <li><strong>After Dispatch:<\/strong> Once an air express tracking number has been generated and the package has entered transit, the order cannot be intercepted, rerouted, or cancelled.<\/li>\n            <\/ul>\n        <\/div>\n    <\/section>\n\n    <!-- 5. \u514d\u56fd\u9645\u9000\u8d27\u653f\u7b56\uff08\u4fdd\u62a4\u987e\u5ba2\u4e0e\u5546\u5bb6\uff09 -->\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-arrows-clockwise\"><\/i> 5. Hassle-Free Resolution (No Costly International Returns)<\/h2>\n        <div class=\"gs-policy-box\">\n            <p class=\"gs-description\">We value your time and convenience. Returning items to international fulfillment warehouses is extremely costly, often costing more in postage than the product itself, and packages frequently face customs retention or loss on reverse transit.<\/p>\n            <p class=\"gs-description\">Therefore, for any verified product defect, damage, or fulfillment error, <strong>we do not require you to pay for expensive international return shipping<\/strong>. Simply provide photo\/video proof, and our team will resolve your claim directly via <strong>free resend or immediate refund<\/strong>.<\/p>\n        <\/div>\n    <\/section>\n\n    <!-- 6. \u6570\u5b57\u5546\u54c1\u6761\u6b3e -->\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-laptop\"><\/i> 6. Digital Products &amp; Lifetime Memberships<\/h2>\n        <div class=\"gs-policy-box\">\n            <p class=\"gs-description\">\"(\u300a\u4e16\u754c\u4eba\u6743\u5ba3\u8a00\u300b) <a href=\"https:\/\/gooart.space\/zh\/product\/%e7%bb%88%e8%ba%ab%e5%9f%b9%e8%ae%ad%e6%a1%a3%e6%a1%88\/\">\u7ec8\u8eab\u57f9\u8bad\u6863\u6848<\/a> and other digital training resources are delivered instantly upon checkout. Because digital access credentials and downloadable curriculum materials cannot be revoked once accessed, <strong>digital assets and membership subscriptions are strictly non-refundable<\/strong>.<\/p>\n        <\/div>\n    <\/section>\n\n    <!-- 7. \u9000\u6b3e\u65f6\u6548\u4e0e\u65b9\u5f0f -->\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-hand-coins\"><\/i> 7. Refund Processing Time<\/h2>\n        <div class=\"gs-policy-box\">\n            <p class=\"gs-description\">Approved refunds are processed back to your original payment method (Stripe Credit Card, FPX, e-Wallets, or toyyibPay). Depending on your bank provider, funds typically reflect in your account within <strong>3\u20137 business days<\/strong>.<\/p>\n        <\/div>\n    <\/section>\n\n    <!-- 8. \u5ba2\u670d\u652f\u6301 -->\n    <section class=\"gs-policy-section\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-chat-centered-dots\"><\/i> 8. How to Submit a Claim<\/h2>\n        <div class=\"gs-contact-card\" style=\"background:#F7F8F9;border-left:4px solid #5D1325;border-radius:10px;padding:20px 24px;\">\n            <p style=\"margin:0 0 10px;font-size:15px;color:#222;font-weight:700;\">Gooart Space Customer Support<\/p>\n            <p style=\"margin:0 0 6px;font-size:14px;color:#555;\">To open a claim, please message us with your Order Number and photos\/video:<\/p>\n            <p style=\"margin:0 0 4px;font-size:14px;color:#222;\">\ud83d\udce7 Email: <a href=\"mailto:service@gooart.space\" style=\"color:#5D1325;font-weight:600;text-decoration:none;\">service@gooart.space<\/a><\/p>\n            <p style=\"margin:0 0 8px;font-size:14px;color:#222;\">\ud83d\udcac WhatsApp: <a href=\"https:\/\/wa.me\/60182031776\" target=\"_blank\" rel=\"noopener\" style=\"color:#5D1325;font-weight:600;text-decoration:none;\">+60 18-203 1776<\/a><\/p>\n            <p style=\"margin:0;font-size:13px;color:#777;\">All claims are reviewed and answered within 24\u201348 hours by our dedicated coaching and support team.<\/p>\n        <\/div>\n    <\/section>\n\n    <!-- 9. FAQ -->\n    <section class=\"gs-policy-section\" style=\"margin-top: 40px; border-top: 2px dashed #eaeaea; padding-top: 30px;\">\n        <h2 class=\"gs-policy-title\"><i class=\"ph-light ph-question\"><\/i> 9. Frequently Asked Questions (FAQ)<\/h2>\n        <p class=\"gs-description\" style=\"margin-bottom: 24px;\">Quick answers to the most common questions regarding shipping, damage claims, and replacements:<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-refund-1\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">What happens if my item arrives damaged?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>If your product arrives damaged or defective, please take clear photos or a short video showing the damaged item, outer package, and the shipping label with barcode. Message us on WhatsApp (+60 18-203 1776) or email service@gooart.space within 7 days of delivery. We will issue a free replacement resend or a direct refund.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-refund-2\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">Do I need to pay to ship defective products back internationally?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>No! We do not ask customers to pay high international return shipping fees to send items back to overseas fulfillment centers. Once your photo or video evidence is verified, we resolve the issue directly with a free resend or a direct refund without return hassles.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-refund-3\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">Can I cancel my order after payment?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>Cancellations are accepted if requested before your order has been processed and dispatched by our automated fulfillment center. Once tracking has been generated and the parcel is in transit, orders cannot be cancelled or intercepted.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-refund-4\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">What if tracking shows &#8216;Delivered&#8217; but I haven&#8217;t received my package?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>If tracking confirms successful delivery to your address, please check with family members, neighbors, or building security guards. If the parcel cannot be located, contact the local delivery courier directly with your tracking number to obtain the delivery drop-off photograph or GPS location.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-refund-5\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">Are Lifetime Training Profile digital memberships refundable?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>No. The Lifetime Training Profile is a permanent digital asset that grants instant access to our 200+ FCS curriculum and online drills. Once account credentials have been generated, digital memberships are strictly non-refundable.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n    <\/section>\n<\/div>\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Effective Date: October 18, 2026 Refund, Resend and Returns Policy At Gooart Space, we are committed to delivering premium fitness gear, sports nutrition accessories, and digital training tools that support your conditioning journey. Please review our comprehensive refund, resend, and return policy below regarding our order fulfillment and after-sales standards. 1. Damaged Products &amp; Replacements &#8230; <a title=\"\u9000\u6b3e\u548c\u9000\u8d27\u653f\u7b56\" class=\"read-more\" href=\"https:\/\/gooart.space\/zh\/refund-returns\/\" aria-label=\"\u9605\u8bfb\u9000\u6b3e\u548c\u9000\u8d27\u653f\u7b56\">\u9605\u8bfb\u66f4\u591a<\/a><\/p>","protected":false},"author":1,"featured_media":12400,"parent":0,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2706","page","type-page","status-publish","has-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/gooart.space\/zh\/wp-json\/wp\/v2\/pages\/2706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gooart.space\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gooart.space\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gooart.space\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gooart.space\/zh\/wp-json\/wp\/v2\/comments?post=2706"}],"version-history":[{"count":6,"href":"https:\/\/gooart.space\/zh\/wp-json\/wp\/v2\/pages\/2706\/revisions"}],"predecessor-version":[{"id":12793,"href":"https:\/\/gooart.space\/zh\/wp-json\/wp\/v2\/pages\/2706\/revisions\/12793"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gooart.space\/zh\/wp-json\/wp\/v2\/media\/12400"}],"wp:attachment":[{"href":"https:\/\/gooart.space\/zh\/wp-json\/wp\/v2\/media?parent=2706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}