Effective Date: April 19, 2025
Refund and Returns Policy
Thank you for shopping at Gooart Space. We take pride in delivering quality products and services. Please review our refund and return policy carefully.
1. Made-to-Order Policy
Many of our products are custom-made or printed on demand. Because of this:
- We do not accept returns or exchanges for reasons such as change of mind, wrong size selection, or personal preferences.
- Please double-check your order details before confirming your purchase.
2. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, we are happy to assist. Please get in touch with us within 30 days of receiving your order.
To process your claim, please provide:
- Your order number
- A clear photo showing the defect or incorrect item
- A description of the issue
We will review your request and offer the following options, depending on the situation:
- Resend a replacement item at no extra cost
- Issue a full or partial refund
3. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products
- Discounted or clearance items
- Items returned without contacting our support team first
4. Refunds
If a refund is approved:
- Refunds will be credited back to your original payment method.
- Depending on your bank or card provider, it may take 5–10 business days for the refund to appear.
5. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please follow the refund procedure first, then place a new order separately.
6. Shipping Costs
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item). In other cases, customers are responsible for return shipping costs.
7. How to Contact Us
For refund or return inquiries, please contact:
Gooart Space
Email: service@gooart.space
Phone: +60 18-203 1776
Please allow up to 2 business days for us to respond.
8. Frequently Asked Questions (FAQ) about Refunds
To provide maximum clarity, we have compiled the most common questions regarding our refund and returns process:
What happens if my package is lost during transit?
If your tracking status shows that the package has been lost in transit by the courier service, please contact us immediately. We will initiate a formal investigation with the logistics provider. If the package is officially declared lost, we will offer you the choice of a full refund or a free replacement sent via expedited shipping.
Can I cancel my order before it ships?
Order cancellations are only permitted within 24 hours of purchase, provided the item has not yet entered the production or fulfillment phase. Since many of our items are custom-made or printed on demand, once production begins, we can no longer cancel or refund the order. Please reach out to our support team as quickly as possible if you made a mistake during checkout.
How do you handle chargebacks and payment disputes?
We strongly encourage all customers to reach out to our service team to resolve any issues amicably before initiating a chargeback through their credit card provider or PayPal. Unjustified chargebacks may result in a permanent ban from our ecosystem and future purchases. We are committed to ensuring fair resolutions for all legitimate claims.
Are class subscriptions or digital services refundable?
No. All 200+ FCS training class subscriptions, digital seminars, and coaching services are strictly non-refundable once the service period has commenced or the digital content has been accessed. For class cancellations due to medical emergencies, we may offer a temporary pause on your subscription at the sole discretion of the management.