We take strict measures to ensure products are inspected before dispatch. If your package arrives damaged during transit, we offer prompt resolutions:

• Badly Damaged Items: If an item arrives broken, cracked, or completely unusable, we provide a full refund or a 100% free resend.
• Partially Damaged Items: For minor functional damage, we offer a partial refund or dispatch replacement parts at no extra cost.
• Outer Packaging Boxes: Due to long-distance international air shipping, outer cardboard packaging boxes may occasionally exhibit slight indentations, creases, or minor corner scuffs. As long as the product inside is intact and functional, damaged outer packaging boxes are not eligible for a refund.

Proof Required: Please contact our support team within 7 days of delivery with clear photos or a short video showing the damaged product, the outer packaging, and the shipping label with the barcode visible.

All orders pass through systematic barcode scanning prior to dispatch. In the rare event of an error:

• Incorrect Product Sent: If you receive the wrong product, color, or specification, we will arrange a free replacement resend or a full refund.
• Missing Items or Accessories: If an order arrives with missing components, we will dispatch the missing pieces immediately or provide a partial refund covering the value of the missing parts.
• Proof Required: Clear photos of the received items alongside the shipping package, specifically showing the parcel label and the white product SKU barcode sticker.

Physical training accessories (such as shaker bottles) are dispatched via air express to Malaysia with tracking numbers (typical delivery timeframe: 4–8 business days).

• Lost in Transit: If carrier tracking confirms that a parcel has been officially lost or tracking has ceased updating beyond 30 business days, we will offer you your choice of a full refund or a free expedited resend.
• Delivered Status: If carrier tracking confirms successful delivery to the shipping address provided at checkout, we cannot process a refund. Please verify with household members, building reception, or local courier branches.
• Incorrect Shipping Address: Customers are responsible for entering complete and accurate recipient details (including postal code and phone number). We cannot refund orders where delivery failed, was returned, or was discarded due to incorrect recipient addresses or refusal of delivery.

We process orders rapidly through automated fulfillment systems:

• Before Processing & Dispatch: You may cancel your order for a 100% full refund before the fulfillment center has packed and dispatched your parcel. Please message us promptly on WhatsApp.
• After Dispatch: Once an air express tracking number has been generated and the package has entered transit, the order cannot be intercepted, rerouted, or cancelled.

We value your time and convenience. Returning items to international fulfillment warehouses is extremely costly, often costing more in postage than the product itself, and packages frequently face customs retention or loss on reverse transit.

Therefore, for any verified product defect, damage, or fulfillment error, we do not require you to pay for expensive international return shipping. Simply provide photo/video proof, and our team will resolve your claim directly via free resend or immediate refund.

The Lifetime Training Profile and other digital training resources are delivered instantly upon checkout. Because digital access credentials and downloadable curriculum materials cannot be revoked once accessed, digital assets and membership subscriptions are strictly non-refundable.

Approved refunds are processed back to your original payment method (Stripe Credit Card, FPX, e-Wallets, or toyyibPay). Depending on your bank provider, funds typically reflect in your account within 3–7 business days.