FAQs

📦 Order & Shipping

Q: How long does it take to process my order?
A: Orders are typically processed within 2–7 business days. You will receive a shipping confirmation email once your order is on its way.

Q: Do you offer international shipping?
A: Yes! We ship to many countries, including Malaysia, Singapore, the United States, Australia, Japan, and more.
[See full list in our Shipping Policy.]

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can check the status of your delivery through the provided link.

Q: Why did I receive my items separately?
A: To reduce waste, many of our products are made-to-order and may ship from different locations. You might receive separate packages for one order.

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment options available at checkout.

Q: Will I be charged in my local currency?
A: Orders are processed in the store’s default currency. Your bank or card provider may apply conversion fees if you’re paying in a different currency.

🛍 Products

Q: What type of products do you sell?
A: Gooart Space offers artist-designed T-shirts, vinyl stickers, and lifestyle accessories that bring creativity into your everyday life.

Q: How do I find the right size for apparel?
A: Each product page includes a detailed size chart. Please refer to it carefully before placing your order.

🔄 Returns & Refunds

Q: Can I return or exchange an item?
A: Because our items are made-to-order, we currently accept returns or exchanges only for defective, damaged, or incorrect products.
[Please review our Return Policy for details.]

Q: How do I request a return or report an issue?
A: Simply email us at service@gooart.space within 7 days of receiving your item, including your order number and a photo of the issue.

📩 Contact Us

Q: How can I contact Gooart Space?
A: We’d love to hear from you! You can reach us at:

We usually reply within 1–2 business days.